Domestic Abuse Service Improvement Officer PO3

Employer: London Borough Of Waltham Forest
Salary: pro-rata £38,385 - £41.586
Location: Waltham Forest
Contract: Temporary
Working Pattern: Part Time
Hours: 21.75 hours per week.
DBS Check: No
Closing Date: 05/07/2022 at 23:55
Reference: RS/22/201551

Brief - Domestic Abuse Service Improvement Officer (PO3)

Waltham Forest Council Housing Service is looking to recruit one fixed term (12 months) part-time (three days a week/21.75 hours) Domestic Abuse Service Improvement Officer to lead on the delivery of our domestic abuse service improvement programme.


 Waltham Forest Housing Service recognises the crucial role housing providers play in providing safe accommodation for survivors of domestic abuse and in taking action to hold perpetrators to account. At the end of 2020, we embarked on a fifteen-month programme to upskill staff in domestic abuse awareness and ensure policies and procedures were survivor-led and trauma-informed. At the end of this programme, in February 2022, we were successfully awarded the Domestic Abuse Housing Alliance (DAHA) accreditation. The next step for us is to implement the findings of DAHA’s review of our service and continue work to enhance the support available to survivors.

This programme directly aligns with the Council’s corporate priority of ensuring residents live safe and healthy lives, as included within our Public Service Strategy. The London Borough of Waltham Forest has a proud history as an award-winning example of innovative public service. Bursting with culture, innovation, energy and opportunity, Waltham Forest is a place people want to live, raise a family, start a business and work. In 2019 the Council won Municipal Journal Local Authority of the Year as well as becoming the 1st London Borough of Culture. Public service has been at the heart of our response to Covid-19 and our new strategy sets out how we will continue to change our ways of working to become a more modern, efficient and responsive organisation.

Housing is central to our future plans and our priority is to ensure everyone has a decent roof over their head. Now is an exciting time to join our Housing Services department as we seek to rebuild from the pandemic and take advantage of further opportunities to grow and innovate. We are looking for the right people with the initiative and commitment to make our ambitious plans a reality!

The Role

The role will lead on the delivery of the Housing Service domestic abuse service improvement programme. This will involve;

  • Project managing the delivery of recommendations from the Domestic Abuse Housing Alliance (DAHA) service improvement report, and furthering the service improvement programme.
  • Project Managing the delivery of domestic abuse awareness training to a range of Housing Staff and key delivery partners e.g. repairs subcontractors, housing associations. Directly providing basic awareness training to back-office housing staff.
  • Raising awareness of domestic abuse and other forms of Violence Against Women and Girls (VAWG) within the housing service and key delivery partners, as well as developing external communication resources to raise awareness amongst tenants and Waltham Forest residents.
  • Supporting Housing Heads of Service to conduct audits of domestic abuse casework, and monitoring any actions to improve case audit outcomes.
  • Responding to consultations, needs assessments and calls to evidence (or similar) from national Government and Regional Government as appropriate and advising on and interpreting key legislative and policy changes, to support the development of policies, strategies, programmes, and practices.
  • Enhancing partnership working with key service delivery organisations such as Repairs Subcontractors, Tenant Management Organisations, and Housing Associations. Representing the Housing Service at internal and external forums and
  • Carrying out all duties with due regard to the provisions of health and safety regulations and legislation, data protection legislation, the Council’s equal opportunities and customer care policies, and any local agreements.

The role will work closely with the Housing Options service (homelessness support, temporary accommodation, and rehousing) as well as Housing Management (supporting council tenants). The London Borough of Waltham Forest manages 9,000 tenanted homes, 3,000 leaseholder properties, and supports over twenty Housing Associations in the management of <10,000 social housing properties.

We are looking for self-motivated individuals with a passion for tackling domestic abuse who can work independently and are willing to take initiative where needed.

This role would sit within the Housing Strategy Team and be line managed by the Head of Housing Strategy.

Equal Opportunities

Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy

How to apply

Application Information


Application Information The councils preference is for on-line application forms. However if you have a disability and are unable to complete an on-line application, please email so we can arrange an alternative.


For more information on how to complete your application form, follow this link: Applying for a job at Waltham Forest Council



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This vacancy is now closed