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Income Assistant

This vacancy has now closed and is listed for reference only.
Vacancy Summary
London Borough Of Waltham Forest
£27,228 - £28,725
Waltham Forest Town Hall
Working Pattern:
Full Time
36 hours.
DBS Check:
Closing Date:
01/11/2019 at 23:55 PM
Vacancy Description

*** Please note that is post is part of the Families & Homes directorate***



Income Assistant x 2


Tenure – Permanent


Location – 2d Cedar Wood House, Fulbourne Road, Walthamstow, London E17 4GG


36 hours per week

Scale 6


Waltham Forest Housing manages the housing stock of the London Borough of Waltham Forest delivering housing services to over 10,000 tenants and 1,800 leaseholders. 


The main function of the post:


To undertake a full range of debt recovery and management processes that enable residents and customers to efficiently and effectively reduce their level of arrears.

To adopt an approach that engages with customers through efficient but flexible working and promote the timely payment of rents, service charges, water rates, invoices and other monies

Key requirements for this role include:


Experience of actually carrying out and/or checking mathematical calculations

Experience of the housing management rent and service charges 

Experience of adhering to process and procedure

Experience of working to strict deadlines

Experience of using mainframe computer systems and databases (primarily Northgate Housing Management systems)

Ability to communicate clearly and effectively verbally

Ability to work under pressure and to prioritise workload

Good interpersonal skills and ability to work as part of a team

Ability to deal calmly with angry/distressed tenants

Ability to ensure that services are delivered within an Equal Opportunities / Diversity framework.

 Previous applicants need not apply.


Equal Opportunities
Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population.

We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace.

The Council is committed to meeting its 4 equality objectives contained within the Waltham Forest Council Equality Plan 2012/2015:

- Promoting equality of opportunity

- Opposing all forms of discrimination, intolerance and disadvantage

- Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels.

- Providing fair, appropriate, accessible and excellent Services to all.

Respecting Diversity is a core Council value.

How to apply
Application Information The councils preference is for on-line application forms. However if you have a disability and are unable to complete an on-line application, please ring 0208 496 4227 who will be able to arrange an alternative. For more information on how to complete your application form, follow this link: Applying for a job at Waltham Forest Council