Income Assistant
*** Please note that is post is part of the Families & Homes directorate***
Income Assistant
Tenure – Permanent
Location – 2d Cedar Wood House, Fulbourne Road, Walthamstow, London E17 4GG
36 hours per week
Scale 6
Waltham Forest Housing manages the housing stock of the London Borough of Waltham Forest delivering housing services to over 10,000 tenants and 1,800 leaseholders.
The main function of the post:
To undertake a full range of debt recovery and management processes that enable residents and customers to efficiently and effectively reduce their level of arrears.
To adopt an approach that engages with customers through efficient but flexible working and promote the timely payment of rents, service charges, water rates, invoices and other monies
Key requirements for this role include:
Experience of actually carrying out and/or checking mathematical calculations
Experience of the housing management rent and service charges
Experience of adhering to process and procedure
Experience of working to strict deadlines
Experience of using mainframe computer systems and databases (primarily Northgate Housing Management systems)
Ability to communicate clearly and effectively verbally
Ability to work under pressure and to prioritise workload
Good interpersonal skills and ability to work as part of a team
Ability to deal calmly with angry/distressed tenants
Ability to ensure that services are delivered within an Equal Opportunities / Diversity framework.
Equal Opportunities
Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population.
We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace.
The Council is committed to meeting its 4 equality objectives contained within the Waltham Forest Council Equality Plan 2012/2015:
- Promoting equality of opportunity
- Opposing all forms of discrimination, intolerance and disadvantage
- Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels.
- Providing fair, appropriate, accessible and excellent Services to all.
Respecting Diversity is a core Council value.
