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Service Design Lead

This vacancy has now closed and is listed for reference only.
Vacancy Summary
Employer:
London Borough Of Waltham Forest
Salary:
£40,620 to £43,380
Location:
Waltham Forest Town Hall, Forest Road, Walthamstow, London, E17 4JF
Contract:
Permanent
Working Pattern:
Full Time
Hours:
36 hours per week.
DBS Check:
Enhanced
Closing Date:
17/06/2017 at 00:30 AM
Reference:
C&D/17/30723
Vacancy Description

Service Design Lead (PO5)

 

About Waltham Forest

The London Borough of Waltham Forest is fiercely ambitious. We want to make sure each and every one of our residents enjoys a quality life in London.

Join our plans for growth

We have a hugely ambitious growth agenda and pride ourselves on being forward thinking and an organisation that sets high expectations. We are working with partners to secure investment in making our borough a better place, are progressing with plans to build 12,000 new homes by 2020, and have an ambitious £5million digital programme, with more investment to come.

Be part of the vision

Our aim is that every single Waltham Forest resident enjoys a good quality life. We have a no-nonsense approach to getting things done and are embarking on a new phase in our transformation where four key principles – resident focused, digitally driven, commercially minded and insight led – will underpin everything we do for our residents.

About the Corporate Development Directorate

We have recently formed a new Corporate Development Directorate creating a centre of excellence in order for the Council to deliver its ambition and to help build the Council of 2020. We’re excited about the future for Waltham Forest, and for the Corporate Development Directorate and we are looking for driven, dynamic and forward thinking individuals who share our ambition for change.

The Transformation Service

Our Transformation Service is our engine room for making change happen. We have recently established centres of excellence within the team focused on design and delivery bringing together the wide range of specialist skillsets required to help our organisation transform.

We have an ambitious programme of work ahead of us, set out in our Redefining Waltham Forest 2020 programme which describes an exciting blueprint for all of our services across the Council. Our ambition is to establish a best-in-class Transformation function and offer, and are looking for individuals who are keen to help us deliver change and help us grow and develop our function.

The role: Service Design Lead (PO5)

Based in our Transformation Design Team, our Service Design Leads work across our ambitious transformation and commissioning agendas leading projects to redesign the way our services work. They do this by working closely with senior directors, commissioners, services users and partners to understand their needs, and applying recognised design techniques to develop new models of service delivery that achieve better value for money.

The candidate

The successful candidate will be driven be a desire to improve outcomes for our residents and passionate about the possibilities of user centred design to radically reshape public services. They will be a creative thinker, with a keen analytical mind who is skilled at using different techniques to challenge the status quo, generate new ideas and put them in to practice. Above all, you will have the organisational, communication, influencing and relationship management skills required to work closely a range of stakeholders, from senior directors, to partners to service users and frontline staff.

 Closing Date: 21st April 2017

Shortlisting Date: 22nd April 2017

Interview Date: To be Confirmed

 



Equal Opportunities
Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population.

We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace.

The Council is committed to meeting its 4 equality objectives:

- Promoting equality of opportunity

- Opposing all forms of discrimination, intolerance and disadvantage

- Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels.

- Providing fair, appropriate, accessible and excellent Services to all.

Respecting Diversity is a core Council value.

To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting.

The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy
How to apply
Application Information The councils preference is for on-line application forms. However if you have a disability and are unable to complete an on-line application, please ring 0208 496 4227 who will be able to arrange an alternative. For more information on how to complete your application form, follow this link: Applying for a job at Waltham Forest Council

Further information on this vacancy