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Temporary Accommodation Resident Support Officer SO2

Vacancy Summary
Employer:
London Borough Of Waltham Forest
Salary:
£32,418 - £34,209
Location:
Waltham Forest
Contract:
Permanent
Working Pattern:
Part Time
Hours:
18 hours per week.
DBS Check:
Enhanced
Closing Date:
10/03/2021 at 23:30 PM
Reference:
RS/21/143199
Vacancy Description

2019 winners Municipal Journal Local Authority of the Year; 2019 1st London Borough of Culture; Pilot borough Connecting Communities.

Bursting with culture, innovation, energy and opportunity, Waltham Forest is a place people want to live, raise a family, start a business and work. The pandemic has meant that delivering fantastic local services are more important now than ever, over this past year we have risen to new challenges through the adoption of new ways of working and innovation in service delivery, enabling us to continue to make a difference for our residents. Public service has been at the heart of our response to Covid-19 and our new strategy sets out how we will continue to change our ways of working to become a more modern, efficient and responsive organisation, and we want to build on the success of recent years our local response.

Housing is central to our future plans and our priority is to ensure everyone has a decent roof over their head. Now is an exciting time to join our Housing Services department as we seek to rebuild from the pandemic and take advantage of further opportunities to grow and innovate. We are looking for the right people with the initiative and commitment to make our ambitious plans a reality!

Public Service Strategy 

Housing Futures: A Decent Home for All 

Temporary Accommodation Residents Support Officer SO2: This post is based on Housing Options and offers support to people living in Temporary Accommodation or moving into the Private rented sector. Regardless of the tenure the aim is always to ensure that the person maintains their tenancy successfully. The successful candidate will have extensive experience of offering support to a range of vulnerable households and know how to do this successfully. They will have a good understanding and knowledge of the challenges facing people who have been homeless, of the relevant housing legislation and have had the experience of working in an organisation that provides housing. You will be able to demonstrate a good working knowledge of welfare benefits, have experience of linking customers to statutory services, signposting to specialist providers for support and assistance, and helping clients to maintain or create support networks, particularly when moving to new areas. In addition, you will need excellent written and verbal communication skills, be able to demonstrate them across a range of audiences and have experience of negotiating successfully to achieve positive outcomes for your clients. As people are placed in Temporary Accommodation across London the post will need access to their own transport.



Equal Opportunities
Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population.

We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace.

The Council is committed to meeting its 4 equality objectives:

- Promoting equality of opportunity

- Opposing all forms of discrimination, intolerance and disadvantage

- Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels.

- Providing fair, appropriate, accessible and excellent Services to all.

Respecting Diversity is a core Council value.

To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting.

The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy
How to apply

Application Information The councils preference is for on-line application forms. However if you have a disability and are unable to complete an on-line application, please ring 0208 496 4227 who will be able to arrange an alternative. For more information on how to complete your application form, follow this link: Applying for a job at Waltham Forest Council

Click here for further information on the Human Resources recruitment privacy notice.

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