Customer Service and Business Support Apprentice
Business Support Apprentice
Employer: London Borough of Waltham Forest
Salary: Level 3
Location: Waltham Forest Town Hall
Contract: Apprenticeship 18 Months
Working Pattern: Full Time
Hours: 36 hours.
DBS Check: NO
London’s first-ever London Borough of Culture and the MJ’s council of the year 2019, Waltham Forest is at an exciting stage of its growth and development - bringing with it exciting opportunities.
As you know, 2020 has brought with it a number of challenges. With those challenges though, has been the opportunity to show our creative problem solving, flexibility, and community spirit.
We are now looking to build on that work, and are recruiting a number of apprentices to join our Customer Service and Business Support team at the start of 2021.
As part of the experience, you will get to see a number of different roles within Customer Service and Business Support, be that in finance, HR, libraries, service improvement, or elsewhere. You will have the opportunity to gain knowledge and understanding of business administration and customer service processes within different functions.
This is a great opportunity for someone who is looking to further develop a career in business administration while gaining a recognised qualification at level 2. You will also gain an understanding of the workings within a local authority
We are looking for dynamic, flexible people with a willingness to grow while taking responsibility for their learning and development. You must be able to work independently and part of a team, have excellent communication skills, and, most importantly of all, a desire to continue developing yourself and the service we provide.
This is a rolling advert and we will be interviewing on an ongoing basis. We encourage applicants to get their applications in early to avoid disappointment.
Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population.
We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace.
The Council is committed to meeting its 4 equality objectives:
- Promoting equality of opportunity
- Opposing all forms of discrimination, intolerance and disadvantage
- Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels.
- Providing fair, appropriate, accessible and excellent Services to all.
Respecting Diversity is a core Council value.
To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting.
The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy
How to apply
Application Information The councils preference is for on-line application forms. However if you have a disability and are unable to complete an on-line application, please ring 0208 496 4227 who will be able to arrange an alternative. For more information on how to complete your application form, follow this link: Applying for a job at Waltham Forest Council
Click here for further information on the Human Resources recruitment privacy notice.