Customer Service and Business Support Team Leader PO1
Waltham Forest is vibrant and distinctive, a fantastic place to live, work, explore and invest. With a growing cultural scene, more green space than any borough north of the Thames, and great transport connections to the city and beyond it is a vibrant and creative borough. Our ambition is to ensure all of our residents can enjoy a good quality of life. We are working at pace to deliver our Redefining Waltham Forest 2020 vision and create a Council that is resident-focused, insight-led, digitally-driven and commercially-minded; a Council that can meet the needs of our existing and future residents. We are looking for the right people to make this a reality and with the Council’s strong track record of providing a variety of career pathways for graduates, this is an exciting opportunity not to be missed.
This exciting role is part of the new Customer Service and Business Support department – it provides consolidated operational business support to service needs for administration covering a number of service areas. In this role, you will be accountable for delivering a number of different priorities.
We’re looking for Dynamic Customer Service and Business Support Team Leaders to join our team.
Your role will be to develop, lead and manage multiple teams of officers and be responsible for providing an efficient, effective and flexible business support service. The team will be required to deliver a full administrative service, excellent customer service, upkeep of records both manually and on relevant computer systems, deal with enquiries, invoices and all the other day-to-day administration and support tasks. You will be required to ensure regular engagement is maintained with the relevant service areas. This role will have responsibility for the business support within a number of service areas, from finance to customer services, so you must be interested in and excited by managing a diverse workload.
You will need to be fully experienced and able to demonstrate your ability in the following areas
- Staff Management – performance management
- Maximising Resources
- Service Delivery
- Development and improvement of services
Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population.
We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace.
The Council is committed to meeting its 4 equality objectives:
- Promoting equality of opportunity
- Opposing all forms of discrimination, intolerance and disadvantage
- Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels.
- Providing fair, appropriate, accessible and excellent Services to all.
Respecting Diversity is a core Council value.
To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting.
The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy
How to apply
Application Information The councils preference is for on-line application forms. However if you have a disability and are unable to complete an on-line application, please ring 0208 496 4227 who will be able to arrange an alternative. For more information on how to complete your application form, follow this link: Applying for a job at Waltham Forest Council
Click here for further information on the Human Resources recruitment privacy notice.