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Appeals and Complaints Officer PO2

This vacancy has now closed and is listed for reference only.
Vacancy Summary
London Borough Of Waltham Forest
£33,948 - £36,711
Waltham Forest
Working Pattern:
Full Time
36 hours per week.
DBS Check:
Closing Date:
14/02/2020 at 23:00 PM
Vacancy Description

Vacancy Description

There is a real buzz about our corner of London

As the Mayor of London’s first London Borough of Culture, Waltham Forest is  London’s culture hotspot and one of the greenest and fastest growing areas in the capital. With fantastic connectivity, huge investment potential and limitless ambition we are fast becoming well known for economic growth and regeneration credentials.   

Over the past few years Waltham Forest has changed drastically as a place; excellent schools, new homes, good culture facilities and investment in our public realm and transport infrastructure. Community entrepreneurship and the increase in creative businesses choosing to set up business here emphasises the sense of fellowship and cohesion that the borough invokes. 

Our ambition for Waltham Forest residents is that everyone benefits from ‘Good Growth’ and better life chances.    

Our new Economic Growth and Housing Delivery Directorate is at the heart of delivering the Council’s ambitions for growth, both directly and indirectly, through our plans, services and, most importantly, our focus on delivery.  

We aim to be bold and radical in harnessing the power of our unique strengths and assets – our communities, our people, our businesses and our heritage. 

The role

We are seeking a highly motivated and capable individual to join our Appeals and Complaints Team in the Revenues and Benefits section of the Finance and Governance Directorate.

The successful candidate will have experience of answering complaints and enquiries from Councillors / MPs regarding Council Tax and Business Rates. Experience of responding to Ombudsman complaints is desirable but not essential, as training will be given.

Applications are invited from candidates with a thorough and up to date knowledge of Council Tax legislation. You will need excellent written and verbal communication skills and the ability to deliver quality work within tight deadlines. 

We are looking for an enthusiastic and self-motivated officer. Working as part of a small team, you will be flexible, well organised with the ability to pay attention to detail and prioritise your own workload.

Part of the selection process will be a written test designed to test your knowledge of the Council Tax legislation and ability to compose a letter of complaint. This will last for approximately 1 hour.  The Test and interview will be held on Wednesday 26th February 2020.

If you wish to speak to someone about this opportunity please contact Jane Hart on 07710 603191 or email:



Equal Opportunities
Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population.

We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace.

The Council is committed to meeting its 4 equality objectives contained within the Waltham Forest Council Equality Plan 2012/2015:

- Promoting equality of opportunity

- Opposing all forms of discrimination, intolerance and disadvantage

- Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels.

- Providing fair, appropriate, accessible and excellent Services to all.

Respecting Diversity is a core Council value.

How to apply
Application Information The councils preference is for on-line application forms. However if you have a disability and are unable to complete an on-line application, please ring 0208 496 4227 who will be able to arrange an alternative. For more information on how to complete your application form, follow this link: Applying for a job at Waltham Forest Council

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