Systems Analyst - (PO4)
Waltham Forest is the 2019 Borough of Culture and Council of the Year. We are looking for motivated systems analyst with strong customer experience skills to work with senior managers to develop and deliver corporate support services that enable staff to flourish.
This is a multi-skilled role able to analyse business processes and implement services using web, contact centre and workflow systems. The scope of the role includes:
- Work with services to implement and improve contact centre capability
- Design and deliver CRM processes, self-service workflows and automation in our service management system
- Assist services to identify, design and implement self-help information and guidance through intranet, sharepoint and Office 365
- Customer experience and performance reporting, analysis and insight
We are looking for a motivated all-rounder with specific skills in customer experience, process and no or low code systems. If you have the ambition, then this is the opportunity to join a successful team and make a real operational impact and help enable the workforce of the Council.
Waltham Forest
Waltham Forest is one of the greenest and fastest growing areas in the capital, Council of the Year 2019 and London’s first Borough of Culture. With fantastic connectivity, huge investment potential and limitless ambition Waltham Forest is a great place to live and work.
The borough has excellent transport connections and represents the best of both worlds in London; the City 10 minutes to the South and the Epping Forest 10 minutes to the North. Good schools, great parks, vibrant culture, regeneration and local entrepreneurs make Waltham Forest a community that people want to call home.
Equal Opportunities
Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy
How to apply
Application Information The councils preference is for on-line application forms. However if you have a disability and are unable to complete an on-line application, please ring 0208 496 4227 who will be able to arrange an alternative. For more information on how to complete your application form, follow this link: Applying for a job at Waltham Forest Council
