Service Designer (PO2)
Waltham Forest is an ambitious Borough. Driven by culture and the innate creativity of our residents, we have developed innovative ways to build our communities and transform our Council. As London’s first Borough of Culture we are creating more opportunities to empower our residents and boost their life chances.
We are a Council bursting with energy and opportunity. Our strong grasp of our finances means that we can invest - in our residents, our place and our people.
Over the coming year we will work with our communities to set out what we want Waltham Forest to be by 2030; how that relates to the ever-changing world, and what that means for the services and infrastructure that we need to provide. We need to make sure that everything we are doing today supports that vision, and helps our residents succeed in an increasingly uncertain world.
We need trailblazing leaders who can deliver fast-paced, people-centred design approaches to change. We will design for delivery with work that is insight led, co-created and digitally enabled, pushing collaborative working and igniting creativity.
Our Corporate Development department has been fundamental to Waltham Forest’s successful transformation. We have all of the levers to deliver sustainable change - human resources, digital, ICT, communications, culture, policy, strategy and change services.
This is an exciting time to join Waltham Forest – London’s first Borough of Culture and the winner of the MJ “Council of the year” award. We are busy creating a Council for the future and this is your chance to join an ambitious, customer focussed Corporate Development directorate during a time of change and transformation.
About the role:
The Insight and Service Design team addresses key strategic challenges, radically transforms services and creates new and innovative ways of improving outcomes for residents and ensuring financial stability.
The team works to ensure Waltham Forest maximises the benefits of user research, data analysis, business analysis and service design. It works collaboratively within multi-disciplinary teams to deliver transformational change and innovation.
This key role within the team is responsible for leading service design projects that create cost effective services that deliver positive outcomes for Waltham Forest residents and the Council.
About you:
• Confident and creative, experienced in deploying engaging techniques to gather user insight
• Passionate about co-design and its role in enhancing public services
• Experienced in leading user testing activities, delivering working prototypes
• An assured facilitator, skilled at taking groups of stakeholders through design processes
• A clear communicator, able to distil complex insight and processes into clear, compelling messages for a range of stakeholders.
Equal Opportunities
Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population.
We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace.
The Council is committed to meeting its 4 equality objectives contained within the Waltham Forest Council Equality Plan 2012/2015:
- Promoting equality of opportunity
- Opposing all forms of discrimination, intolerance and disadvantage
- Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels.
- Providing fair, appropriate, accessible and excellent Services to all.
Respecting Diversity is a core Council value.
