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Income Maximisation Officer (PO1)

This vacancy has now closed and is listed for reference only.
Vacancy Summary
London Borough Of Waltham Forest
£32,430 - £34,794
Cedar Wood House, 2 Fulbourne Road, Walthamstowm, London
Working Pattern:
Full Time
36 hours per week.
DBS Check:
Closing Date:
30/09/2019 at 23:55 PM
Vacancy Description

London Borough of Waltham Forest delivers housing services to over 10,000 tenants and 1,800 leaseholders of its housing stock. The Families and Homes directorate is committed to ensuring that tenants have an excellent housing experience by providing one of the best housing services in London.

The main function of the post:

To adopt an efficient but flexible working approach that engages with tenants proactively to prevent arrears and maximise tenants’ income and financial wellbeing.

To ensure that a full range of income and debt case management inclusive of financial inclusion and welfare support is offered to tenants.

Key aspects of the role include:

  • Establish eligibility and ability for applicants to pay their rents and debts before and after tenancy sign-up, assisting applicants and tenants secure benefits and additional funding.
  • To liaise and work in partnership with other Council officers, contractors voluntary and statutory agencies e.g. CAB, Credit Union, Language Line in connection with tenant support to address tenants issues that may impact their ability to pay their rent, such as, fuel poverty or language barriers, etc.
  • To receive, investigate and respond to service requests, complaints, enquiries or correspondence, including those from Members of Parliament, Council Members, tenant and resident associations, contract panel, voluntary agencies and tenants.
  • To undertake a case management approach to tackling welfare reform issues including but not limited to benefit cap and Universal Credit and to maintain quality records and documents ensuring that the requirements of the Data Protection Act are met.
  • To proactively engage with tenants to advise on debt prevention and income maximisation, such as, Job Seekers Allowance, Housing and Council Tax Benefit, Pensions and Tax Credits, Debt Advice, training schemes, employment, amongst others.
  • To undertake benefit and entitlement checks on behalf of tenants to assist in their maximisation of income and to act as a conduit of information between various welfare support programmes to ensure the tenant maximises their income.
  • To write letters, reports and prepare documentation in relation to casework and legal action inclusive of attending court.
  • To initiate, monitor and follow through debt and arrears management plans for Waltham Forest Housing.
  • Proactively engage with tenants in the community and the 'hard to reach' vulnerable groups as part of a proactive income maximisation approach.
  • To keep up-to-date with changing legislation relating to income, welfare benefits, the localism act and to be able to convey this to the public in a well informed and professional manner.
  • To maintain a professional working relationship with various organisations particularly the Benefit Agency, DWP Job Centre Plus, Housing Benefit and other stakeholders.

If you are enthusiastic with a commitment to service excellence and want to make a positive difference within Income Services then this opportunity may be for you. 

Please note that CV’s will not be accepted for this role – all applications must be made by completing the on-line Application Form. You are also required to complete the Equalities Monitoring Form.

Equal Opportunities
Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population.

We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace.

The Council is committed to meeting its 4 equality objectives contained within the Waltham Forest Council Equality Plan 2012/2015:

- Promoting equality of opportunity

- Opposing all forms of discrimination, intolerance and disadvantage

- Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels.

- Providing fair, appropriate, accessible and excellent Services to all.

Respecting Diversity is a core Council value.

How to apply
Application Information The councils preference is for on-line application forms. However if you have a disability and are unable to complete an on-line application, please ring 0208 496 4227 who will be able to arrange an alternative. For more information on how to complete your application form, follow this link: Applying for a job at Waltham Forest Council

Click here for further information on the Human Resources recruitment privacy notice.