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Head of Digital Services

This vacancy has now closed and is listed for reference only.
Vacancy Summary
London Borough Of Waltham Forest
Competitive salary and benefits
Waltham Forest
Working Pattern:
Full Time
DBS Check:
Closing Date:
24/09/2019 at 23:59 PM
Vacancy Description

Imagine digital services so good that all our customers want to use them.  Imagine capturing the incredible opportunities presented by emerging digital technologies to provide outstanding customer experience.  Imagine leveraging innovation to automate and enable personalised services, mobilise our workforce and achieve lasting channel shift.  At Waltham Forest, we don’t want you to imagine this future. We want you to make it happen now. 

Waltham Forest is an ambitious Borough. Driven by culture and the innate creativity of our residents, we have developed innovative ways to build our communities and transform our Council. As London’s first Borough of Culture and as the 2019 MJ Council of the Year, we are creating more opportunities to empower our residents and boost their life chances. 

We are a Council bursting with energy and opportunity. Our strong grasp of our finances means that we can invest - in our residents, our place and our people. To deliver our ambition we are building a council for the future and becoming a truly modern and digital borough. 

As Head of Digital Services you will lead the digitisation of Council services, managing our CRM and website teams and accelerating our journey to being a digital Borough. We are making great strides and already over 80% of transactions are generated online. You will drive innovation including moving on our chat bots to reimagine resident engagement in the digital age. You will inspire colleagues and partners with the opportunities presented by digital and secure delivery of our digital roadmap. You will drive a new and improved user interface and bring a real focus on the benefits social media can bring to our services. You will run a professional and disciplined digital operations team, championing Agile and Lean approaches to achieve this. You will deliver all of this as part of a dynamic Digital & ICT department and working as a key part of Technology Innovation team to become one of the highest performing services in the sector. 

To be the best, we need to recruit and develop the best. Waltham Forest managers are practical and pragmatic and get things done. They are outstanding leaders and communicators able to make change happen at pace.  Additionally, for this post we are looking for a digital evangelist able to evidence a track record of transforming customer experience through digitisation of services. We would expect you to bring a strong technical base of experience to underpin your enthusiasm for all things digital. 

To apply please upload a copy of your CV, along with a short (no more than 2 pages) statement telling us why you are the right person to lead and shape Waltham Forest's digital future.  For further information visit:

Equal Opportunities
Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population.

We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace.

The Council is committed to meeting its 4 equality objectives contained within the Waltham Forest Council Equality Plan 2012/2015:

- Promoting equality of opportunity

- Opposing all forms of discrimination, intolerance and disadvantage

- Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels.

- Providing fair, appropriate, accessible and excellent Services to all.

Respecting Diversity is a core Council value.