Corporate Development Support Lead
Corporate Development Support Lead
This is an exciting time to join Waltham Forest – London’s first Borough of Culture and the winner of the MJ “Council of the year” award. We are busy creating a Council for the future and this is your chance to join an ambitious, customer focussed Digital & ICT team during a time of change and transformation.
Waltham Forest is east London’s cultural hotspot and one of the greenest and fastest growing areas in the capital. With fantastic connectivity, huge investment potential and limitless ambition we are fast becoming well known for economic growth and regeneration
Over the past few years Waltham Forest has changed drastically as a place. Good schools, great parks, excellent culture facilities, mass regeneration and budding community entrepreneurial ship are making us a place that people want to call home. Our ambition is that everybody in Waltham Forest enjoys a quality life.
Job Purpose
At Waltham Forest we are 100% committed to providing our staff with the highest quality support.
We are working to provide enhanced support services for business units including Digital & ICT, Human Resources, Communications and Business Transformation within our Corporate Development directorate.
This role focusses on customer experience and needs. The support lead will work with individual services to develop and deliver a consistent experience and approach to delivering support including:
- Working with teams and managers to implement and improve telephone support services.
- Work with services to identify, develop and implement self-service processes using our ITSM system
- Assist services to identify, develop and implement self-help information and guidance through multiple channels such as our intranet and Office 365 technologies.
- Logistical support and organisation of customer drop-in session
- The production of performance reports and assisting in analysis and insight.
We are looking for a dynamic, self-motivated individual who can work independently and support the work of a wide variety of teams.
Applicants would need to demonstrate strong skills in analysis, collaboration, communication, process management and problem solving.
Equal Opportunities
Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy
How to apply
Application Information The councils preference is for on-line application forms. However if you have a disability and are unable to complete an on-line application, please ring 0208 496 4227 who will be able to arrange an alternative. For more information on how to complete your application form, follow this link: Applying for a job at Waltham Forest Council
