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Customer Service & Business Support Officer - Scale 5 and Scale 6

Vacancy Summary
London Borough Of Waltham Forest
£24,462 - £28,725
Waltham Forest
Working Pattern:
Full Time
36 hours per week.
DBS Check:
Closing Date:
21/08/2019 at 23:55 PM
Vacancy Description

SC6/SC5 – Customer Service and Business Support Officer 

Waltham Forest is an ambitious Borough. As London’s first Borough of Culture and MJ Council of the Year we are a Council bursting with energy and opportunity. Over the coming year we will work with our customers to set out what we want Waltham Forest to be by 2030; how that relates to the ever-changing world, and what that means for the services and infrastructure that we need to provide. 

We need to make sure that everything we are doing today supports that vision, and ensure that all our interactions, support services and customer experiences are designed for the best delivery we can provide, and also help us maintain the strong financial position we have achieved.  create a Council that is resident-focused, insight-led, digitally-driven and commercially-minded; a Council that can meet the needs of our existing and future residents. We are looking for the right people to make this a reality and with the Council’s strong track record of providing a variety of career pathways this is an exciting opportunity not to be missed. 

These roles will sit at the heart of enabling that ambition. Our Customer Service and Business Support Officers are part of the recently established Customer Service and Business Support Directorate. There are a range of teams and roles, form our Libraries and Customer Resolution Centres, to delivering everything from social care triage to finance work, from school admissions to HR and Payroll. There are a number of roles across teams which we are considering candidates for, but as a member of the Customer Service and Business Support you will be part of a broad directorate with opportunities across a number of areas over a period of time. 

We will interview applicants prior to the closing date, so please do not wait until the closing date to apply.

Equal Opportunities
Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population.

We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace.

The Council is committed to meeting its 4 equality objectives contained within the Waltham Forest Council Equality Plan 2012/2015:

- Promoting equality of opportunity

- Opposing all forms of discrimination, intolerance and disadvantage

- Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels.

- Providing fair, appropriate, accessible and excellent Services to all.

Respecting Diversity is a core Council value.

How to apply
Application Information The councils preference is for on-line application forms. However if you have a disability and are unable to complete an on-line application, please ring 0208 496 4227 who will be able to arrange an alternative. For more information on how to complete your application form, follow this link: Applying for a job at Waltham Forest Council

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