Reviews Officers x2

Employer: London Borough Of Waltham Forest
Salary: £31,170 - £33,444
Location: Various Locations in the Borough
Contract: Permanent
Working Pattern: Full Time
Hours: 36 hours.
DBS Check: Enhanced
Closing Date: 18/02/2018 at 23:30
Reference: F&H/18/52700

Reviews Officers x2

Employer: London Borough of Waltham Forest

  • Reference: F&H/18
  • Working Pattern: Full Time, Permanent
  • Hours: 36 hours per week.
  • Salary: £31,170- £33,444
  • DBS Check: Enhanced
  • Location: Cedar Wood House , 2d Fulbourne Road, London E17 4GG

About the Role:

An exciting opportunity has arisen for customer focused; target driven and experienced Review Officers to join our team. You will be contributing to the increasingly important work of the Council’s Housing Solutions Service to support households in the Borough that are in need of housing assistance.

We are seeking to appoint x2 Review Officers to conduct statutory reviews under s160A (9), s202 of the Housing Act 1996 and the additional grounds of Reviews as proposed under the Homelessness Reduction Act. The Reviews Team plays a critical role in ensuring vulnerable residents receive housing assistance they are statutorily entitled to and that the Service’s decision are of a high quality and made in accordance with legal requirements. Your role is pivotal and crucial to the successful implementation of the HRA, as you will be making the first ever decisions under the new legislation, and setting precedents.

You will be responsible for:

  • Carrying out statutory homelessness and allocation reviews.
  • Carrying out reviews of decisions made under the Prevention/Relief Duty with effect from April 2018.
  • Assisting with improvement of casework and decision making process.
  • Attending Court to assist the Council’s Legal Services and instructed barristers when required.

About You:

You will:

  • Possess a depth of knowledge and understanding of the homelessness and allocations legislation, case law and code of guidance, along with a strong track record of casework management and decision making. An ability to work and think independently is essential, as is the ability to react appropriately and urgently to emerging situations.
  • Have excellent communication and networking skills to build positive relationships and challenge constructively in order to improve and support service development.
  • Demonstrate an understanding, and awareness of housing need, homelessness issues, relevant legal context and associated service provision;  Possess e a solid grasp of best practice required to deliver excellence within their own casework and ability to apply this within a wider quality assurance, and case review context.
  • Effective in organising, planning and prioritising and be able to demonstrate a track record of making appropriate decisions and securing positive outcomes with complex casework.
  • Maintain an understanding of our customer base, provide a customer centred reviews service and manage customer expectations.
  • Drive service improvement initiatives, integrating good practice within the service delivery model.

The post offers an opportunity to further develop technical legal knowledge and case management skills in a challenging but supportive environment.


Closing Date:      18 February 2018

Shortlisting date: 19 February 2018

Interview date:    26 February 2018


About the Employer:

Waltham Forest is vibrant and distinctive, a fantastic place to live, work, explore and invest. With a growing cultural scene, more green space than any borough north of the Thames and great transport connections to the city and beyond it is a vibrant and creative borough.

Our ambition is to ensure all of our residents can enjoy a good quality life. We are working at pace to deliver our Redefining Waltham Forest 2020 vision and create a Council that is resident-focused, insight-led, digitally-driven and commercially-minded; a Council that can meet the needs of our existing and future residents.

Waltham Forest as a council has seen its highest ever levels of resident satisfaction despite increasing scrutiny on public sector budgets and a rise in demand for our

Equal Opportunities

Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy

How to apply

Application Information The councils preference is for on-line application forms. However if you have a disability and are unable to complete an on-line application, please ring 0208 496 4227 who will be able to arrange an alternative. For more information on how to complete your application form, follow this link: Applying for a job at Waltham Forest Council

This vacancy is now closed