Housing Insight & Service Improvement Manager PO6

Housing Insight & Service Improvement Manager

 

There has never been a more exciting time to join Waltham Forest Council.  We are looking for a Housing Insight & Service Improvement Manager to join our busy Housing Operations Division.

 

ABOUT THE JOB

To strategically manage, develop, organise, and coordinate the Housing Insight & Service
Improvement team. Ensuring the delivery of the service meets all Council, professional and
legislative requirements.
The Housing Insight & Service Improvement Manager role is about developing and
improving the service from the customer perspective, identifying how our customers think
and feel and work closely with the Housing Engagement team and wider housing service to inform insight driven improvements.

You will act as an ambassador for the Council demonstrating professionalism and setting an
example by displaying an active commitment to a culture that embraces excellent customer
service.

ABOUT YOU

The successful applicant will have demonstratable experience in managing Housing Improvement projects, working to time, budget and quality in a large organisation.

It is important that you can demonstrate past knowledge of using customer insight to shape services and identify service improvements

You will be a good verbal and written communicator, as well as possess excellent IT skills  - with a detailed understanding of MS Office especially MS Excel essential.
Prior experience in presenting complex statistical data to a range of stakeholders in an accessible and actionable format would be advantageous to your application.

ABOUT US

Through the pandemic, the Council has listened more and found new ways to work alongside residents, partners and businesses. We recognise that everyone plays a part in performing public service, and that only by working collectively can we hope to fulfil the huge potential of everyone in Waltham Forest.   

As we look to a better future, we want to work in partnership with everyone in our borough to create a Waltham Forest that is healthy, green, safe and more equal.   

In the coming year we will work to create jobs and opportunity.  

We will continue to build on the core services that our residents rely on, making sure they are easy to access and there when people need them.   

People in Waltham Forest feel great pride in their communities: we will build on our strengths of culture, creativity and community spirit to stand together so everyone has the opportunity to thrive.   

As a Council, we are accountable to our residents. We know that they need us to work with them to counter the challenges created by the pandemic so we can all look to the future with hope and confidence.

 

BENEFITS

• Local government continuous service - If you get a job with us, you'll start to accrue continuous service which will count towards many entitlements. This will also continue to apply if you join another local government authority as defined within the Modification Order.
• Annual leave - Entitlement varies according to job grade and length of service. This ranges from 26 days to 31 days for most roles along with statutory bank holiday entitlement (pro rata for part time employees).
• Family Friendly Policies and Procedure  - We offer excellent family friendly policies which in some cases exceeds statutory requirements.
• Maternity Support Leave - Eligible employees will now receive two weeks of maternity support leave at full pay.
• Occupational shared parental pay - Eligible employees will receive five weeks occupational shared parental pay, with further time paid at the statutory rate.
• Occupational Adoption Pay - Eligible employees will now receive 10 weeks occupational adoption pay
• Occupational Maternity Pay - This entitlement is based on 10 week’s pay at 100% of the employee’s average earnings. Eligible criteria must be met. Employees must return to work for three months after maternity leave to receive this.
• The Smallest Things campaign - Parents of babies born at or before 37 weeks are entitled to an extra week’s premature baby leave and premature baby pay (full pay). This applies for every week until their baby’s original due date.
• Pension Scheme - The Local Government Pension Scheme (LGPS) is a valuable part of the pay and reward package for employees working in local government.
• Death in service - 3x annual salary in the unfortunate event of death in service
• Lift share scheme - A new online scheme launched to help council staff reduce the number of cars used to commute to work.
• Tax free bike schemes - Our CyclePlus and Cycle2Work schemes can help you buy a bicycle, while spreading the cost and making significant tax and national insurance savings. Cycling to work increases health and fitness and is a clean, green and cost-effective means of travel.
• Benefits scheme: Sodexo - Entitles employees to great discounts with major retailers, various attractions as well as cinemas, and restaurants. Based on Sodexo data the average saving are 8% per transaction. If an employee spends £500 on reloadable vouchers, they will save £40
• Leisure centres - Employees can get up to 40% discounted membership at Better Leisure Centreswithin the borough.  Employees are also eligible for a discount at the Gym Group – The Mall, Walthamstow: no joining fee and reduced monthly membership.
• Employee credit union - Forest Savers’ credit union offers easy ways to save via payroll deduction and offers borrowing facilities at lower interest rates than commercial banks.
• Eye tests and glasses - Employees who regularly use display screen equipment at work are entitled to reasonable paid time off for an eye test and up to £20 towards the costs every year. We'll also pay up to £50 for lenses and frames  prescribed for you for working on screen, provided this is the sole purpose recorded in an optometrist’s report
• Season ticket/ travel card loans - Interest free loans are available for annual season tickets and/or travel cards for travel to and from work.