Housing Insight & Service Improvement Team Leader PO4

Employer: London Borough Of Waltham Forest
Salary: Grade: PO4, £41,586 - £44,628
Location: Waltham Forest
Contract: Permanent
Working Pattern: Full Time
Hours: 36 hours per week.
DBS Check: No
Closing Date: 03/07/2022 at 23:55
Reference: RS/22/198454

Housing Insight & Service Improvement Team Leader PO4


You will lead a team of Housing Insight & Service Improvement Officers, to deliver a responsive customer insight service that supports managers in the front-line teams to continually improve their services. Providing high level of customer service and resolution to complaints, enquiries and FOIs.


Analysing the customer satisfaction and insight information collected by the Housing Insight Officers  you will identify successful service delivery provision and opportunities for service improvement. This role requires a high level of IT proficiency and experience of managing teams of researchers and analysts in a customer focused environment.



Equal Opportunities

Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy

How to apply

Application Information


Application Information The councils preference is for on-line application forms. However if you have a disability and are unable to complete an on-line application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative.


For more information on how to complete your application form, follow this link: Applying for a job at Waltham Forest Council



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This vacancy is now closed