Revenues Officer - Council Tax
Revenues Officers (Council Tax)
Waltham Forests Revenues Service is committed to improving collection and providing high quality services to all of its residents.
We are looking for experienced and enthusiastic Council Tax Revenues Officers, who have worked in a Revenues debt collection environment to join our highly motivated team
Full time Positions –
3 x Permanent vacancies
1 x one year fixed term contract (project work)
1 x one year fixed term contract (cover for career break)
This is a career grade post Scale 5 – SO1 – £21,558 - £28,311
Short-listing will therefore be based on the level of experience against the criteria within the job description and personnel specification
You will have:
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An in depth knowledge of Council Tax legislation
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Experience of ensuring accurate billing collection and recovery of Council Tax
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Experience of having worked in a debt collection environment
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Able to produce clear and concise written communication.
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Ability to be confident and engaging with the general public both face to face and on the phone
when advising on complex Council Tax matters
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The ability to meet challenging deadlines
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Experience of using a variety of IT systems.
All applicants must have the ability to communicate clearly and persuasively with the public to maximise Council Tax collection rates.
Closing Date: 11 September 2016
Testing will take place on 20th or 21st September 2016
Interviews will take place on 3rd, 4th or 5th October 2016
Equal Opportunities
Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy
How to apply
Application Information The councils preference is for on-line application forms. However if you have a disability and are unable to complete an on-line application, please ring 0208 496 4227 who will be able to arrange an alternative. For more information on how to complete your application form, follow this link: Applying for a job at Waltham Forest Council