Rehousing Officer SO2
The Rehousing Team in Housing Solutions is looking for a Rehousing Officer to help deliver a customer-focussed service to all Housing Register applicants, ensure that residents’ housing needs are assessed efficiently and that properties are let promptly.
To be successful in this post you will be able to demonstrate your experience of delivering a service to high standards of customer care and the ability to deal sensitively with a wide range of customers, including those who are vulnerable.
You will have experience of communicating effectively with a broad range of stakeholders and working constructively with other teams and Registered Social landlords. You will also have experience of writing complex correspondence.
Ideally you will have an understanding of Housing Allocations in the Social Housing sector.
You will be able to demonstrate a high level of IT skills, including accurate and detailed inputting, as well as having experience of working with data bases and software applications to produce letters and reports.
Equal Opportunities
Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy
How to apply
Application Information The councils preference is for on-line application forms. However if you have a disability and are unable to complete an on-line application, please ring 0208 496 4227 who will be able to arrange an alternative. For more information on how to complete your application form, follow this link: Applying for a job at Waltham Forest Council
Click here for further information on the Human Resources recruitment privacy notice.