Customer Service and Business Support Team Manager

Employer: London Borough Of Waltham Forest
Salary: £40,869- £43,860
Location: Waltham Forest
Contract: Permanent
Working Pattern: Full Time
Hours: 36 hours per week.
DBS Check: No
Closing Date: 26/11/2021 at 23:55
Reference: RS/21/163087

Waltham Forest is vibrant and distinctive, a fantastic place to live, work, explore and invest. With a growing cultural scene, more green space than any borough north of the Thames, and great transport connections to the city and beyond it is a vibrant and creative borough. 

Our ambition is to ensure all of our residents can enjoy a good quality life. We are working at pace to create a Council that is resident-focused, insight-led, digitally-driven and commercially-minded; a Council that can meet the needs of our existing and future residents. We are looking for the right people to make this a reality.

We are looking for team managers who will strategically manage and develop a professional service area ensuring the delivery of the service meets all Council, professional and legislative requirements.

This is a varied role, vital to an expanding and changing business at an exciting time.  You will be responsible for ensuring your service areas deliver the best possible service to our internal and external customers. You will be a role model and mentor to your team and support their growth and development.

To succeed in this role, you will be constantly curious and willing to show courage in implementing changes that will improve our services.  You will help drive transformation, modernisation, digitisation, efficiency and a commercial approach across your areas.  You will engender a customer first approach, placing customer experience at the heart of everything you do and ensuring the Council can deliver for the future.

We are recruiting for a number of roles, two within Payroll and Finance, and at least one in other areas.

Payroll and Finance

As we embark on an exciting project to replace our current ERP system, we are looking to grow and build capacity in the Corporate Business Hub, which encompasses a number of areas including HR Admin and Payroll, Accounts Payable and Accounts Receivable.

We are looking for Team Managers with a specialty in these areas, especially Payroll and P2P/Accounts Payable. Local Authority experience and knowledge of SAP is desirable but not essential.

Other areas

Outside of payroll and finance, the areas of operational responsibility could include:

  • Libraries and face to face customer service including Registrars
  • Customer resolution centre
  • Business Support covering support to a range of services across the organisation
  • Executive and Councillor Support and Weddings, Meetings and Events services
  • Quality assurance and system and service development


Equal Opportunities

Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy

How to apply

Application Information The councils preference is for on-line application forms. However if you have a disability and are unable to complete an on-line application, please ring 0208 496 4227 who will be able to arrange an alternative. For more information on how to complete your application form, follow this link: Applying for a job at Waltham Forest Council

Click here for further information on the Human Resources recruitment privacy notice.

This vacancy is now closed