Senior CCTV Operations Centre Officer - Waltham Forest Services Ltd

Employer: London Borough Of Waltham Forest
Salary: £27,462
Location: Waltham Forest
Contract: Permanent
Working Pattern: Full Time
Hours: 44 hours per week.
DBS Check: Yes
Closing Date: 18/05/2021 at 23:55
Reference: WFS/21/150178

Waltham Forest Services Ltd (WFS) is a trading company providing services for the London Borough of Waltham Forest including CCTV Monitoring, lettings and management, large-item collections and much more.

WFS is looking to appoint a CCTV Senior Operation Centre Officer to provide a professional, proactive, customer-focused service for our fast-paced, technology-driven 24/7 CCTV Operations Centre. The role is shift based rotating weekly between day and night.

What we seek in you;

  • Excellent written and verbal communication skills to engage and communicate with internal and external stakeholders, customers and partners.
  • Highly organised with the ability to multi-task and be flexible to respond to service delivery requirements.
  • Ability to work with minimum supervision, using problem-solving skills and initiative to provide a customer-focused support service.
  • Outstanding active listening skills - ability to clearly articulate messages to a variety of audiences.
  • Excellent attention to detail and will be expected to maintain a high level of professionalism, care and integrity, ensuring a positive image of the company is promoted at all times.
  • This post demands a high level of flexibility, a positive attitude and the ability to adapt to changes.
  • SIA accreditation in public surveillance required.

DBS and Police checks will be carried out – the role is dependent on these being satisfactory.


Annual Leave – The successful candidate will be entitled to 23 days annual leave per year (full time equivalent). This will rise by 1 day per completed year of service up to a maximum of 5 extra days. In addition, you will be entitled to 8 Public / Statutory Holidays. As the role is required to work across a 24/7 365 day rota, the bank holiday entitlement is paid as part of the salary. The actual salary for the role is £26,448 plus £1,014 bank holiday supplement.

Pension – The Company offers an Occupational Pension Scheme in line with their obligations under Auto-Enrolment.

Note: The employer for this role is Waltham Forest Services Ltd and not The London Borough Waltham Forest Council.

Equal Opportunities

Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy

How to apply

Application Information The councils preference is for on-line application forms. However if you have a disability and are unable to complete an on-line application, please ring 0208 496 4227 who will be able to arrange an alternative. For more information on how to complete your application form, follow this link: Applying for a job at Waltham Forest Council

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