Business Analyst PO5 - Up to £50k
Waltham Forest has a challenging, customer focused digital agenda. We are looking for a skilled and experienced Business Analyst to join our Digital Team to help deliver great public services that are not only highly effective but also easily accessible. We’ve championed the digitisation of services as well as adopting a ‘mobile first’ model to ensure we are giving our residents the greatest possible access to council services.
Key skills and experience for the successful candidate are:
- Good understanding of local government services and digital solutions
- Excellent problem-solving and analysis skills
- Experience of analysing business processes and systems to define solution requirements; deliver change within a structured agile framework and manage requirements through to delivery
- Experience in creating detailed functional and technical requirements and documentation, drawing on input from internal and external subject matter experts
- Experience of documenting requirements in the form of Epics and User Stories with Acceptance Criteria, and maintaining a well-refined backlog
- Collaboration with developers to help create innovative solutions for the business
- Experience of the Granicus govService product (formerly Firmstep) would be desirable
We are looking for someone with experience of business analysis or service design, with the ability to identify and understand business needs and the issues they face to understand and create responsive, efficient and customer focused solutions. You’ll also have experience in digital projects or workstreams using a structured and methodical approach.
As a Business Analyst you will work across a range of digital projects and service optimisation improvements within the Digital team. The role can vary across projects and has a wide range of activities that you may manage, such as engaging with internal and external stakeholders to understand their business requirements and translate into Digital solutions, providing technical documentation and leading User Acceptance Testing.
Day-to-day you will support the developers by applying different techniques to elicit business requirements and be able to document and communicate these requirements in a technical format. To do this successfully you will have excellent written and verbal communication skills and be confident working with diverse groups of stakeholders such as council employees (including technical staff), elected members, suppliers & residents.
You’ll thrive using agile methods and enjoy working openly, collaboratively and as part of a multidisciplinary team focused on one or more projects at a time. Above all, you want to make Waltham Forest better, which may sometimes involve challenging the status quo.
We offer candidates the opportunity to enjoy rewarding work with a benefits package which includes a salary of up to £50k, 28 - 31 days holiday allowance, flexible working arrangements and access to the Local Government Pension Scheme.
Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy
How to apply
Application Information The councils preference is for on-line application forms. However if you have a disability and are unable to complete an on-line application, please ring 0208 496 4227 who will be able to arrange an alternative. For more information on how to complete your application form, follow this link: Applying for a job at Waltham Forest Council
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