Service Desk Analyst - Apprentice Level 3
Vacancy Description
Network Service Analyst Apprenticeship –
This is an exciting time to join Waltham Forest – London’s first Borough of Culture. We are busy creating a Council for the future and this is your chance to join an ambitious, customer focussed Digital & ICT team during a time of change and transformation.
Waltham Forest is east London’s cultural hotspot and one of the greenest and fastest growing areas in the capital. With fantastic connectivity, huge investment potential and limitless ambition we are fast becoming well known for economic growth and regeneration
Over the past few years Waltham Forest has changed drastically as a place. Good schools, great parks, excellent culture facilities, mass regeneration and budding community entrepreneurial ship are making us a place that people want to call home. Our ambition is that everybody in Waltham Forest enjoys a quality life.
Job Purpose
At Waltham Forest we are 100% committed to providing our staff with the highest quality support for their ICT systems.
We need to make sure the Waltham Forest ICT experience is the very best it can be. And that means supporting services and people in a culture that puts customers first.
A new and exciting apprentice opportunity has risen in our ICT Service Desk team at Waltham Forest Council.
This is a great opportunity for someone who is looking to develop a career in ICT operations while studying for a recognised qualification at level 3. You will also gain a good level and understanding of the inner workings of ICT department within a local authority.
You will have the opportunity to gain knowledge and understanding of the following specific areas:
- Windows 10
- Office 365
- Active Directory & Exchange Administration
- Security
- Azure, SCCM and Intune
- Application Support
- Customer Service & ITIL
- ICT operating procedures.
We are looking for dynamic, customer focussed people with a willingness to grow while taking responsibility for their learning and development. Be able to work independently and part of a team, have excellent communication skills with a desire to continue developing themselves and the service we provide.
Equal Opportunities
Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy
How to apply
Application Information The councils preference is for on-line application forms. However if you have a disability and are unable to complete an on-line application, please ring 0208 496 4227 who will be able to arrange an alternative. For more information on how to complete your application form, follow this link: Applying for a job at Waltham Forest Council
