Client Relationship Officer SO1

Waltham Forest is looking for an energetic and ambitious individual to join their Provisions and Partnership Team within the Disability Enablement Service to manage the operational aspect of the council’s Travel Assistance Policy. Candidate should be motivated, confident, have excellent customer relationship experience and relevant SEN travel assistance experience.

The Disability Enablement Service (DES) provides integrated services for all children and young people aged 0-25 years with a special educational need and/or disability (SEND) who are eligible for an Education Health Care Plan (EHCP).

The Provisions and Partnerships Team assesses children and young people who need assistance with travelling to and from school. Travel assistance includes support such as independent travel training, personal travel budgets and transport on a bus, minibus or taxi service.

 The post holder will be responsible for the assessment of eligibility to receive assistance with travel and allocation of most suitable option for the child/young person and their needs. They will also have a responsibility for accurate record keeping and providing regular reporting to the management about assistance with travel.

The ideal candidate will need to demonstrate skills and experience / evidence of the following:

• Strong administrative and organisational skills,
• Very good literacy and numeracy skills including ability to compose professional letters and to manipulate excel data to provide management reports,
• Emotional resilience and ability to act professionally in challenging situations and with difficult customers,
• Ability to work under pressure and in fast paced often changing environment.
• Working knowledge of SEN,
• Experience in SEN transport would be an additional bonus.

They will be part of a dynamic team, which provides the relationship with families and ensures that they receive the appropriate level of challenge and support. This is an exciting time to join the DES in pursuing the council’s ambitions in its Creating Futures programme aimed at improving the experiences of all residents within Waltham Forest.

 For an informal chat about the role, please call Joanna Mahadoo on 020 8496 6515

 Equal Opportunities

Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population.

We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace.

The Council is committed to meeting its 4 equality objectives contained within the Waltham Forest Council Equality Plan 2012/2015:

 - Promoting equality of opportunity

 - Opposing all forms of discrimination, intolerance and disadvantage

 - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels.

 - Providing fair, appropriate, accessible and excellent Services to all.

 Respecting Diversity is a core Council value